1. Introduction and Acceptance of Terms Welcome to Carmen AI, a mobile application that provides nutritional information and food product analysis through artificial intelligence technology. By downloading, installing, or using Carmen AI (hereinafter, "the Application"), you expressly agree to be bound by these terms and conditions in their entirety.
If you do not agree with any of these terms, you should not use the Application.
2. Service Description Carmen AI offers the following services:
- Scanning and analysis of food products through image recognition
- Nutritional information generated by artificial intelligence
- Evaluations and comments on food products
- Free basic functions and premium functions through paid subscription
IMPORTANT: The Application is free to download with basic functionalities included. Some advanced features require a paid subscription available in monthly or annual modes.
3. Disclaimer about AI-Generated Content
3.1 Nature of Content ALL information, analysis, evaluations, and recommendations provided by Carmen AI are generated through artificial intelligence and DO NOT constitute professional medical, nutritional, or dietary advice.
3.2 Limitations and Accuracy
- AI-generated content may contain inaccuracies, errors, or outdated information
- Nutritional analyses are approximations based on algorithms and may not reflect exact nutritional values
- Product evaluations are indicative and may not consider all individual circumstances
- Information should be taken exclusively as generic guidance
3.3 Does Not Replace Professional Advice
- Carmen AI does NOT replace consultation with health professionals, nutritionists, dietitians, or doctors
- For important decisions about your diet or health, always consult with a qualified professional
- People with allergies, intolerances, medical conditions, or special diets should independently verify all information
3.4 Use at Your Own Risk By using Carmen AI, you acknowledge and accept that:
- You use the information provided at your own risk
- Carmen AI is not responsible for decisions made based on the information provided
- It is your responsibility to verify critical information through professional sources
4. Registration and Use of the Application
4.1 Registration Requirements
- Registration is not mandatory for basic functions
- To access specific functions, registration is required with: name, surname, gender, email, and date of birth
- You must provide truthful and updated information
- You must be over 16 years old to register (minors require parental consent)
4.2 User Responsibilities
- Maintain confidentiality of your access credentials
- Immediately notify any unauthorized use of your account
- Use the Application responsibly and in accordance with these terms
5. Privacy and Data Protection
5.1 Data Collection We collect and process personal data in accordance with our Privacy Policy and the General Data Protection Regulation (GDPR).
5.2 Service Providers We use the following external providers that may access your data:
- Firebase (Google): For user authentication and data storage
- OpenAI: For image processing and AI content generation
- Anthropic: For artificial intelligence services and natural language processing
- Google AI: For additional artificial intelligence services and data analysis
- Other service providers: As detailed in our Privacy Policy
5.3 International Transfers Your data may be transferred and processed in countries outside the European Economic Area, with appropriate safeguards according to applicable legislation.
6. User-Generated Content
6.1 License of Use By uploading photos, comments, or other content:
- You grant Carmen AI a non-exclusive, transferable, and royalty-free license to use, reproduce, modify, and distribute such content within the Application
- Content may be shown to other Application users
- Carmen AI reserves the right to moderate and remove inappropriate content
6.2 Content Responsibility
- You are responsible for the content you upload
- You must not upload content that infringes third-party rights or is illegal
- Carmen AI is not responsible for user-generated content
7. Subscriptions and Payments
7.1 Paid Services
- Subscriptions are processed through app stores (App Store/Google Play)
- Prices may vary by region and are subject to change
- Billing is automatic until cancellation
7.2 Refund Policy
- Refunds are governed by app store policies
- In case of misuse resulting in account blocking, proportional refund of unused period will apply
8. Limitation of Liability
8.1 Exclusion of Warranties Carmen AI is provided "as is" without warranties of any kind, express or implied.
8.2 Limitation of Damages Under no circumstances will Carmen AI be liable for:
- Direct, indirect, incidental, or consequential damages
- Loss of profits, data, or use
- Decisions made based on provided information
- Allergic reactions or health problems arising from use of the information
9. Termination and Suspension
9.1 Termination by User You may stop using the Application and delete your account at any time.
9.2 Termination by Carmen AI We reserve the right to suspend or terminate your access in case of:
- Violation of these terms
- Fraudulent or abusive use
- Activity that endangers the security of other users
10. Modifications to Terms and Conditions IMPORTANT: Carmen AI reserves the right to modify these terms and conditions at any time without prior direct notification to users.
10.1 User Responsibility
- It is your responsibility to periodically review these terms
- The last update date appears at the beginning of the document
- Continued use of the Application after any modification implies acceptance of the new terms
10.2 Substantial Changes For substantial changes that significantly affect your rights, we will make reasonable efforts to notify you through the Application or email.
11. Intellectual Property All intellectual property rights of Carmen AI, including but not limited to software, design, algorithms, and trademark, belong to their rightful owners.
12. Applicable Law and Jurisdiction
12.1 Applicable Law These terms are governed by Spanish legislation and applicable European regulations, including GDPR.
12.2 Dispute Resolution Any dispute related to Carmen AI will be resolved in the competent courts of Spain, without prejudice to consumer rights under applicable legislation.
13. Contact and Support For any inquiry, technical support, or exercise of your data protection rights:
Email: contacto@carmenai.org Data Protection Officer: dpo@carmenai.org
By using Carmen AI, you confirm that you have read, understood, and accept these terms and conditions in their entirety.
